Tough customer? We totally get it.
MST is committed to providing every customer with unique and exceptional customer service.
Here’s what you can expect from us:
- From quotation to settlement, MST provides detailed reports via an integrated database, tracking, and reporting system.
- Once basic information is collected, a quote is provided describing the services that will be performed along with the treatment and refining fees.
- When your material arrives at MST a confirmation is sent, along with a tracking number. The gross weight is entered into our tracking system.
- Once your material is processed and the samples are analyzed, MST provides a detailed settlement summary. It identifies total ounces contained for each metal analyzed, metal accountability, and treatment, transportation and refining charges.
- As always, customers and their representatives are invited to visit our facility to witness the processing of their material.
- Upon request, a certificate of recycling is produced that guarantees processed material will never resurface in the wrong place.