MST is committed to providing every customer with unique and exceptional customer service.
Here’s what you can expect from us:
From quotation to settlement, MST provides detailed reports via an integrated database, tracking, and reporting system.
Once basic information is collected, a quote is provided describing the services that will be performed along with the treatment and refining fees.
When your material arrives at MST a confirmation is sent, along with a tracking number. The gross weight is entered into our tracking system.
Once your material is processed and the samples are analyzed, MST provides a detailed settlement summary. It identifies total ounces contained for each metal analyzed, metal accountability, and treatment, transportation and refining charges.
As always, customers and their representatives are invited to visit our facility to witness the processing of their material.
Upon request, a certificate of recycling is produced that guarantees processed material will never resurface in the wrong place.